Terms and Conditions

By continuing usage of this website or App, you are agreeing to the Terms & Conditions of usage of this Website (crm.letsgro.co) and the mobile app. If any of these terms and conditions are unacceptable, please do not continue using the website or the mobile app. Your continued usage of the website or the mobile app shall operate as legally enforceable binding contract between you and Gro Digital Platforms Limited.

Gro Fleet TERMS & CONDITIONS

The Terms and Conditions (T&C) contained herein along with the Privacy Policy and Terms of Use, collectively forms an Agreement regulating our relationship with regard to the use of Gro Digital Platforms Limited website by you. Please read this Agreement carefully. This Agreement comes into immediate effect upon entering and using any data in this site or any other linked / affiliated sites of Gro Digital Platforms Limited or its partners. You are advised to regularly check for any amendments or updates to the terms and conditions from time to time. Any clause of terms and conditions if deemed invalid, void or for any reason unenforceable, shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the terms and conditions.

1. Definitions:

a. "Agreement" means the Terms and Conditions (T&C) contained herein along with the Privacy Policy and Terms of Use including other T&C at other portals under the GroFleet brand name. It will also include references to this Agreement as and when amended, innovated, supplemented, varied or replaced.

b. "Site" means the Gro Digital Platforms Limited website owned and operated by Gro Digital Platforms Limited, which provides a platform for the users to buy and/or avail the products/services displayed/listed.

c. "User" means and includes any Customer / Buyer / You (the person or any legal entity) who accepts the offer for sale of the Seller, through GroFleet by placing an order on the site.

d. "Products" connotes the goods, services promoted/displayed on the site and offered for any use/sale. Gro Digital Platforms Limited reserves the right to accept or reject your offer. Products/services and information displayed on Gro Digital Platforms Limited site constitute an "Invitation to Offer". Your order for purchase constitutes your "offer" which shall be subject to the terms and conditions as listed below.

2. Terms of Service:

The agreement between you and GroFleet shall be subject to the following terms and conditions:

These terms and conditions supersede all previous representations, understandings or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of GroFleet website you agree to be bound by these Terms and Conditions.
All prices and availability of products are subject to change without prior notice at the sole discretion of GRO DIGITAL PLATFORMS LIMITED.
GRO DIGITAL PLATFORMS LIMITED reserves the right to refuse or cancel any order placed for a product without assigning any reason. This shall be regardless of whether the order has been confirmed and/or payment levied. In the event the payment has been processed, the same shall be credited to your account and duly notified to you by email.
GRO DIGITAL PLATFORMS LIMITED shall not be held liable in any manner for any kind of fraud.
On receipt of your request for the product, Gro Digital Platforms Limited shall arrange to dispatch the product within the stipulated period. The stipulated period of delivery would be 15 days. Any request for cancellations of orders once duly placed on the site, shall not be entertained.
In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address) any extra cost incurred by Gro Digital Platforms Limited the order.
GRO DIGITAL PLATFORMS LIMITED shall not be held liable for any delayed delivery of purchased goods due to, flood, fire, wars, acts of God or any cause that is beyond the control of GRO DIGITAL PLATFORMS LIMITED.
The User expressly agrees that the use of services Gro Digital Platforms Limited site is at the User's sole risk. The Services of Gro Digital Platforms Limited is provided on an "as is" basis without warranties of any kind, whether express or implied. GRO DIGITAL PLATFORMS LIMITED , its affiliates, employees, agents, consultants, contracted companies make no warranties of any kind, whether expressed or implied, for the service it is providing or as to the results that may be obtained from use of the Service or as to the accuracy, reliability or content of any information, service or merchandise provided through this Service. Gro Digital Platforms Limited does not represent or warrant to maintain the confidentiality of information; although Gro Digital Platforms Limited current practice is to utilise reasonable efforts to maintain such confidentiality.
In no event shall GRO DIGITAL PLATFORMS LIMITED , its directors, officials, representatives and employees be liable for any damages relating to products sold through it's various platforms.
The User agrees to use the services provided by GRO DIGITAL PLATFORMS LIMITED , its affiliates, consultants and contracted companies, for lawful purposes only.
The User agrees to provide authentic and true information. Gro Digital Platforms Limited reserves the right to confirm and validate the information and other details provided by the User at any point of time. If upon confirmation such User details are found not to be true (wholly or partly), Gro Digital Platforms Limited has the right in its sole discretion to reject the registration and debar the User from using the Services of Gro Digital Platforms Limited website and / or other affiliated websites without prior intimation whatsoever.
GRO DIGITAL PLATFORMS LIMITED will not be responsible for any damage suffered by users from use of the services on this site. This without limitation includes loss of revenue/data resulting from delays, non-deliveries, missed deliveries or service interruptions as may occur. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of or use of record, whether for breach of contract, tortuous behavior, negligence or under any other cause of action.
Users who choose to access and/or use the site from other geographies and locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.
The user expressly agrees that the use of services of Gro Digital Platforms Limited is at the user's sole risk. The services of Gro Digital Platforms Limited is provided on an "as is" basis without warranties of any kind, whether express or implied. Gro Digital Platforms Limited its affiliates, employees, agents, consultants, contracted companies make no warranties of any kind, whether expressed or implied, for the service it is providing or as to the results that may be obtained from use of the service or as to the accuracy, reliability or content of any information, service or merchandise provided through this service. Gro Digital Platforms Limited does not represent or warrant maintaining the confidentiality of information; although Gro Digital Platforms Limited current practice is to utilise reasonable efforts to maintain such confidentiality. It is also clearly understood that all warranties, implied or express take place between Gro Digital Platforms Limited and the User.
The User shall defend and fully indemnify Gro Digital Platforms Limited and its officers, directors, employees and agents from and against any damages, claims, cause of action or demand, including without limitation reasonable legal and accounting fees, brought by or on the User's behalf or by third parties as a result of the User's access and/or use of the site.
This site is designed and created exclusively by Gro Digital Platforms Limited. Unauthorized use is strictly prohibited. All titles, trademarks, trade names, brands, logos, ownership rights and intellectual property rights, including copyright, rest with GRO DIGITAL PLATFORMS LIMITED.
The User shall not at any time and/or by any means copy, reproduce, distribute, sell, transfer, republish, store, archive or use other than as intended at this site with or without alteration or modification, any of the works, designs, contents, trademarks, trade names, brands and logos without the prior written permission of Gro Digital Platforms Limited.
This agreement shall be construed in accordance with the applicable laws of India. The Courts at Chennai shall have exclusive jurisdiction in any disputes arising out or pertaining hereto.
The decision of Gro Digital Platforms Limited in respect of any other terms and conditions outside the purview of the above shall be final and binding.

Any dispute to this Agreement including Privacy Policy, Disclaimer and any other Terms and Conditions imposed by Gro Digital Platforms Limited is subject to Arbitration under the Arbitration and Conciliation Act, 1996 The place of Arbitration shall be Chennai, India. The language of Arbitration shall be English.

When Your Agreement Begins

This Agreement becomes effective when you do any of the following:

You accept the Agreement through an oral or electronic statement,
You attempt to or in any way use a Service
You pay for a Service, or
You open any package or start any program that says you are accepting the Agreement by doing so.

If you do not want the Agreement to begin, do not do any of these things.

Our Rights

Gro Digital Platforms Limited reserves the right to:

Modify or withdraw, temporarily or permanently, this Agreement (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Agreement; and/or
Change the Conditions from time to time, and your continued use of the device (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the device.

Gro Digital Platforms Limited also reserves the right to store and use the data generated from the devices and/or transmitted to its platform for any purpose that it deems fit. Certain provisions of these Agreement may be superseded by expressly designated legal notices or terms located on particular pages of this Agreement. The customer/ consumer/ vehicle owner agrees and acknowledges that Gro Digital Platforms/GDPL/the Company will have unconditional access to all data generated by the GPS tracking devices of the Transporter as the same is indispensable for the vehicle tracking services provided by the Company. Under no circumstance will the Transporter withdraw this consent if they intend to use the Vehicle Tracking System of the Company.

Gro Digital Platforms Limited may change or discontinue any or all of the Service Offerings or change or remove functionality of any or all of the Service Offerings on the Website, products, services or features from time to time at our sole discretion.

Gro Digital Platforms Limited’s Right To Interrupt Or Terminate Your Service

We may interrupt or terminate a Service without notice:

for any conduct that we believe violates this Agreement,
if you exceed an Account Usage Limit (“AUL”),
if you behave in an abusive, derogatory, or similarly unreasonable manner with any of our representatives,
if we discover that you are underage,
if you fail to make all required payments when due,
if we have reasonable cause to believe that your Device is being used for an unlawful purpose or in a way that:

is harmful to, interferes with, or may adversely affect our provision of the Service,
interferes with the use or enjoyment of Services received by others,
infringes intellectual property rights,
results in the publication of threatening or offensive material, or
constitutes a security risk or a violation of privacy

if you provided inaccurate credit information,
if we believe your credit has deteriorated and you refuse to pay any requested advance payment or deposit,
if you modify a Device from its manufacturer specifications or alter it in any way that mechanically is not intended by this Agreement, such as unauthorized removal of the SIM card,
if we believe the action protects our interests or any customer’s interests.

Your Right To Terminate A Service

You can terminate a Service at any time in the manner described above in “Term Commitments.” You are responsible for all charges billed or incurred prior to the end of the calendar month in which a valid Discontinuation Notice occurs. If a Service is terminated before the end of the subscription period, no prorated refund of charges will be provided and you will not receive a credit or refund for any unused Service.

Payment Terms

By using the GroFleet Service of GRO DIGITAL PLATFORMS LIMITED , you are agreeing to be bound by the following terms and conditions ("Terms of Service"). Gro Digital Platforms Limited ("Company") reserves the right to update and change these Terms of Service without notice. Violation of any of the terms below may result in the termination of your account.

This policy outlines the terms and conditions regarding product prices, refunds, service, and replacement.

Refund Policy & Pricing

Gro Fleet Value Device: MRP ₹ 3,999/- Per unit
Gro Fleet Premium Device: MRP ₹ 4,999/- Per unit

Please note that payments made for our products are non-refundable. Once a purchase is completed, the transaction cannot be reversed, and no refund will be issued.

Our products come with a warranty period of 12 months from the date of purchase. During this period, if the product encounters any defects or issues, we will provide servicing or replacement as per the terms outlined below:

Servicing: If the product can be repaired, we will service it at no additional cost to you. Our service team will assess the product and perform necessary repairs to ensure it functions correctly.
Replacement: If the product cannot be repaired, we will replace it with a new or refurbished product of the same model or equivalent value. The decision to repair or replace the product will be made at our sole discretion.

To avail of the service or replacement under the warranty, the following conditions must be met:

The product must be within the warranty period.
Proof of purchase (receipt or invoice) must be provided.
The product must not show signs of misuse, abuse, unauthorized alteration, or accidental damage.
The warranty does not cover normal wear and tear, consumable parts, or cosmetic damages that do not affect the product's functionality.

If you need to request service or replacement under the warranty, please follow these steps:

Contact our customer support team at 1800 208 8800.
Provide your proof of purchase and a detailed description of the issue.
Our support team will guide you through the process and provide instructions on how to return the product for servicing or replacement.

Shipping costs for returning the product to us will be your responsibility. However, we will cover the shipping costs for sending the repaired or replaced product back to you.

Our liability is limited to the cost of repair or replacement of the product under the warranty. We are not responsible for any incidental or consequential damages resulting from the use of our products.

We reserve the right to modify this policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly.

By purchasing our product, you agree to the terms and conditions outlined in this policy.

Shipment Policy

We are committed to processing and dispatching orders within 2-3 business days from the date of purchase. Delivery of the products is expected within 7-10 business days, depending on the delivery location.

Our delivery services cover the entire territory of India (PAN India). If you receive a damaged product, please contact our customer support team immediately. We will arrange for a replacement once the damage is confirmed.

We reserve the right to modify this policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly.

By purchasing our product, you agree to the terms and conditions outlined in this policy.

Account Terms

You are responsible for maintaining the security of your account and password. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
You are responsible for all content posted and activity that occurs under your account (even when content is posted by others who have their own logins under your account).
You may not use the Service for any illegal purpose or to violate any laws in your jurisdiction (including but not limited to copyright laws).
You must provide your legal full name, a valid email address, valid phone number and any other information requested in order to complete the signup process.
Your login may only be used by one person, i.e., a single login shared by multiple people is not permitted. You may create separate logins for as many people as you like.
You must be a human. Accounts registered by "bots" or other automated methods are not permitted.

Terms of Use of Device

Your Device is designed exclusively for use on Gro Digital Platforms Limited network and in other coverage areas that we make available to you. Except for any legal right you may have to port/transfer your Number to another carrier, you have no right and cannot gain any (for example, through publication, use, etc.) proprietary, ownership or other rights to any Device Number we assign to you, your Device, or your account. We will notify you if we decide to change or reassign your Device Number. Gro Digital platforms Limited does not promote usage of immobilizer or such other similar technology along with the tracking device with/from its platform (Website/ APP). Any installation of immobilizer or such other similar technology/device and its usage of it on Gro Digital Platforms Limited account will be solely at the discretion of the Client/ customer of his/ her own accord. Under no circumstances does Gro Digital Platforms Limited assume any responsibility or become liable for any claims, damages, costs or penalties of any kind arising from the usage, working, malfunctioning, failure or any other untoward incident occurring due to the use of immobilizer technology by the client/ customer/consumer. Through this Terms of Use the customer assumes every responsibility for every action caused due to his usage of immobilizer technology on our platform for his Vehicle and expressly vows to indemnify Gro Digital Platforms Limited against any claims for costs, or damages that may be raised by any third party arising out of use of immobiliser technology by the Client.

Warranty

a. Subject to the exclusions contained below, Gro Digital Platforms Limited warrants its Devices and accessories (“Products”) to be free from defects in materials and workmanship under normal consumer usage for the term of coverage outlined below. This limited warranty is a consumer’s exclusive remedy, and applies as follows only to new devices and/or new accessories purchased. You acknowledge and agree that no warranty of any nature is provided with respect to the Services.

b. Subject to the terms, conditions and limitations set forth here below and elsewhere in this Agreement, depending on the model of the equipment/ product, coverage under warranty will be for a period of 365 days (three hundred and sixty-five days) or 548 days (five hundred and forty eight days) from the date of your purchase regardless of when the products are actually fitted on your vehicle.

Technical Maintenance and Repair Conditions

Technical maintenance and repair of equipment means removal of failures and malfunctions of equipment produced by the Seller during the warranty period set in the invoice/ agreement, and also non-- warranty and post--warranty paid works at the Dealer’s request.

Warranty Service of Equipment

The Seller offers 548 (five hundred and forty eight) days or 365 days of warranty service period depedning on the model of equipment produced/sold to the buyer, commencing separately for each article from the date of invoice. In certain cases, specific warranty period may be provided by Gro Digital Platforms Limited at its discretion. Gro Digital Platforms Limited reserves the right to change the warranty period at any time at its own discretion.
The buyer, having noticed technical, functional, software malfunctions of the equipment, shall inform Gro Digital Platforms Limited or its responsible employees by e--mail, by fax or in writing indicating the character of malfunction or failure or the functions not performed along with each serial number, IMEI number and module name.
GRO DIGITAL PLATFORMS LIMITED shall replace the equipment delivered by the Dealer within 14 (fourteen) business days. Gro Digital Platforms Limited may extend this time period with consideration of the character of failure, the time necessary for ordering and receiving of spare parts and other circumstances.
It shall not be considered a warranty service of equipment, and Gro Digital Platforms Limited is not under obligation to provide with warranty service equipment manufactured and sold, and the Buyer is not entitled to request that, when:

The Device Branding (e.g. a sticker/ print) has been arbitrarily removed from the equipment or replaced with the Buyer’s name (e.g. a sticker), when the Buyer has not signed a written agreement regarding replacement of the Device’s Branding and has not paid for the right to remove the Device’s Brand name from the product;
The equipment is used not in accordance with its direct purpose, or when failures or malfunctions have been caused by non--compliance with the operation, maintenance and/or storage instructions and rules;
Functional operation of the equipment failed or was disrupted due to mechanical, chemical, thermal or physical impacts;
The equipment was disassembled, its components were replaced, or the equipment was otherwise altered not by GRO DIGITAL PLATFORMS LIMITED ,but was repaired by the Buyer or by third parties;
Functional operation of the equipment failed or was disrupted due to incorrect connection to a power supply source, or connection to a wrong power supply source, or to a power supply source of unsuitable voltage;
Software applications developed and installed into the equipment by Gro Digital Platforms Limited were erased, reprogrammed, copied, infected with computer virus;
The Buyer has installed into the computers ensuring continuous communication with the equipment and the server or is using unlicensed (illegal) software applications.

GRO DIGITAL PLATFORMS LIMITED refuses to provide warranty services in the events listed in Clause 10.4 of these rules (above) and is entitled to offer elimination of failures or functional disruptions of equipment based on non--warranty and post--warranty service conditions.
GRO DIGITAL PLATFORMS LIMITED ’s personnel, having determined during servicing that failure or functional disruption of the equipment can not be considered a subject of warranty service under conditions of these rules, prior to elimination of the failure shall inform the Dealer’s representative about the failure found and shall specify why the failure is not a subject of warranty service.
GRO DIGITAL PLATFORMS LIMITED , having received the notice about equipment failure, is entitled to refuse warranty servicing of the equipment, until the Buyer eliminates violations of the agreement of payment obligations, if:

The Buyer, without GRO DIGITAL PLATFORMS LIMITED ’s fault, refused part of the order placed by and agreed with the Buyer, or terminated the agreement;
The Buyer has missed time limits of payment for the equipment, goods transferred or services rendered by Gro Digital Platforms Limited under any transactions made between the same parties;
The Buyer does not submit the equipment for warranty repair within the time agreed between the parties, or does not provide with the conditions for appropriate warranty repair of the equipment;
The Buyer failed to comply with the confidentiality obligations.

The standard warranty does not cover the accessories and components like power cables, antennas, internal batteries, product casing, etc.
Gro’s product warranty shall cover only inherent manufacturing defects and shall not cover any damages to/malfunctioning of the devices caused directly or indirectly due to batter related issues, water logging, tampering, alteration, modification, breakage or such other damage that may arise due to misuse and/or exposure to the elements. Charges for any onsite services provided by Gro post-fitment with regard to warranty claims shall be determined by Gro and such charges will be final and non-negotiable.
The products should be delivered for warranty service at the Buyer’s expense to the address: Gro Digital Platforms Limited, Ashok Leyland Corporate Office Building, No 1 Sardar Pate Road, Guindy, Chennai 600032

Exclusions: The following are excluded from coverage under this warranty:

Normal Wear and Tear - Periodic maintenance, repair and replacement of parts due to normal wear and tear are excluded from coverage,
Batteries - Batteries are not covered under standard warranties
Abuse and Misuse - Defects or damage that result from:

Improper operation, storage, misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the product resulting from misuse,
Contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat, or food,
Use of the device or accessories for commercial purposes or subjecting the device or accessory to abnormal usage or conditions, or Other acts which are not the fault of GRO DIGITAL PLATFORMS LIMITED , are excluded from coverage
Unauthorized Service or Modification - Defects or damages resulting from service, testing, adjustment, installation, maintenance, alteration, including without limitation, software changes, or modification in any way by someone other than GRO DIGITAL PLATFORMS LIMITED , or its authorized service centres, are excluded from coverage,

Altered Products - Devices or accessories with:

Serial numbers or date tags that have been removed, altered or obliterated,
Broken seals or that show evidence of tampering,
Mismatched board serial numbers,
Nonconforming or non-GRO DIGITAL PLATFORMS LIMITED housings, antennas, or parts, are excluded from coverage,

Communication Services - Defects, damages, or the failure of products and Services due to any communication service or signal you may subscribe to or use with the products and Services is excluded from coverage,
Discontinued or Interrupted Service - Any Warranty is void and ceases to be effective upon the termination, discontinuation or interruption of your Service by you or by us in accordance with is Agreement.
Transferability - This warranty extends only to the first consumer purchaser and is not transferable.
International Usage - Your Device is set to operate domestically and will not operate internationally.
GRO DIGITAL PLATFORMS LIMITED , at its option, will at no charge repair, replace any Product that does conform to this warranty. We may use functionally equivalent reconditioned/ refurbished/pre-owned or new products, accessories or parts. No data, software or applications added to the device or accessories, including but not limited to personal contacts, games and ringer tones, will be reinstalled.

To obtain warranty service, please contact Gro Digital Platforms Limited through chat from your registered account or through customer service centre over phone.

Modifications to the Agreement, Service and Prices

Gro Digital Platforms Limited reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, any part of the Service with or without notice.
Prices of all Services are subject to change upon 30 days notice from us. Such notice may be provided at any time by posting the changes to the Gro Digital Platforms Limited site or the Service itself.
GRO DIGITAL PLATFORMS LIMITED shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
We may change any terms, conditions, rates, fees, expenses, charges or method of calculating charges regarding a Service at any time.

Copyright and Content Ownership

All content posted on the Service must comply with applicable laws governing copyright and intellectual property in India.
GRO DIGITAL PLATFORMS LIMITED claim no intellectual property rights over the material you provide to the Service. All materials uploaded remain yours.
GRO DIGITAL PLATFORMS LIMITED does not pre-screen content, but reserves the right (but not the obligation) in their sole discretion to refuse or remove any content that is available via the Service.
The look and feel of the Service is a copyright© of GRO DIGITAL PLATFORMS LIMITED . You may not duplicate, copy, or reuse any portion of the HTML, CSS, JavaScript, or visual design elements without express written permission from the GRO DIGITAL PLATFORMS LIMITED.

General Conditions

Your use of the Service/Products is at your sole risk. The service/products is provided on an "as is" and "as available" basis.
Technical support is only provided via email and at the discretion of Gro Digital Platforms Limited it may sometimes be provided over phone.
You understand that Gro Digital Platforms Limited uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.
You must not modify, adapt or hack the Service nor make any attempt to tamper modify, alter the Products supplied by GRO DIGITAL PLATFORMS LIMITED.
You must not modify another website so as to falsely imply that it is associated with the Service or the Products of GRO DIGITAL PLATFORMS LIMITED.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service/Product, their use or access thereto without the express written permission of GRO DIGITAL PLATFORMS LIMITED.
GRO DIGITAL PLATFORMS LIMITED may, but have no obligation to, remove content and accounts that we determine in our sole discretion are unlawful or violates any party's intellectual property or these Terms of Service.
Verbal, physical, written or other abuse (including threats of abuse or retribution) of any customer or employee or officer of Gro Digital Platforms Limited will result in immediate account termination.
You understand that the technical processing and transmission of the Service, including your content, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
GRO DIGITAL PLATFORMS LIMITED reserves the right to temporarily disable your account if your usage significantly exceeds the average usage of other Service customers. Of course, Gro Digital Platforms Limited will reach out to the account owner before taking any action except in rare cases where the level of use may negatively impact the performance of the Service for other customers.
GRO DIGITAL PLATFORMS LIMITED does not warrant that (i) the service will meet your specific requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any errors in the Service will be corrected.
You expressly understand and agree that Gro Digital Platforms Limited shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Gro Digital Platforms Limited has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to the service.
The failure of Gro Digital Platforms Limited to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Gro Digital Platforms Limited and govern your use of the Service, superceding any prior agreements between you and Gro Digital Platforms Limited (including, but not limited to, any prior versions of the Terms of Service).

Your Device Number

Your Device is designed exclusively for use on our network and in other coverage areas that we make available to you. Except for any legal right you may have to port/transfer your Number to another carrier, you have no and cannot gain any (for example, through publication, use, etc.) proprietary, ownership or other rights to any Device Number we assign to you, your Device, or your account. We will notify you if we decide to change or reassign your Device Number.

Coverage: Where Your Device Will Work; Technical Limitations

GRO DIGITAL PLATFORMS LIMITED GPS does not guarantee wireless network availability. Services may be subject to certain Device and compatibility limitations, including memory, storage, network availability and coverage levels, tasks, file characteristics, applications and other factors. Performance may be impacted by transmission limitations, terrain, in- building/in-vehicle use and capacity constraints. In addition, Services that rely on location information, such as GPS and Cell ID, depend on your Device’s ability to acquire satellite signals (typically not available indoors) and network coverage. Network coverage and satellite signals are dependent on a number of factors not within our control including weather, topographical changes, the presence of obstructions such as tall buildings, the functionality of various satellites, cell towers, clouds, and other factors. In addition, some areas, such as schools, are equipped with cell phone inhibitors that interfere with all phone communications. The Device will not work, and Services will not work, under such circumstances.

The Company might at its discretion utilize Cell ID in certain circumstances. You understand that Cell ID is subject to technical limitations and is generally not as accurate as GPS. Moreover, Cell ID depends on the availability of cell tower communications which might be weak or non-existent in certain areas.

You understand and agree to such technical limitations and expressly agree to indemnify and hold us harmless from any and all injuries that result from the Device or Services not working, malfunctioning, or failing except as specifically provided herein.

If your device is lost or stolen

Call us immediately on the helpline number/ email us if your Device is lost or stolen because you may be responsible for usage charges incurred before you notify us of the alleged loss or theft. You agree to cooperate if we choose to investigate the matter (provide facts, sworn statements, etc.).

Compliance with law

The Devices and Services are intended to be used in a lawful manner. You are responsible for using your Device and the Services in a manner that complies with applicable local, state, regional, or international laws. Certain jurisdictions have laws regarding the use of monitoring devices. You agree to indemnify and hold Gro Digital Platforms Limited harmless from your unlawful use of a Device or Service.

Questions about the Terms of Service should be sent to support@letsgro.com

Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes.